Certificate Program in Retail Management (CRM)

The certificate program is the right course for aspirants who would like to become retail professionals at supervisory levels and those who own or manage a retail business. The one year program will introduce participants to various aspects of professional retailing. The curriculum has been designed by a team of Retail professionals and includes sessions in theory and practical applications in a balanced measure.

  • The program focuses on developing general management skills required in the industry.
  • The program has been designed taking into consideration the needs of both working professional as well as fresher.
  • Faculty members include experts from the industry and academia.
  • Contemporary Study Material.

The Program fees include cost of tuition fees, study material and examination fee. Study material is provided by the Institute.

Choose one of the following options:


Rs. 31,860/-

Morning Lecture : (7:30 am-9:30 am)


Not Avaliable


Not Avaliable

*Applicable for foreign nationals

Not Available

Structure Of The Program


(610)Introduction to Retail-2017

(611)Basics of Marketing & Retail Marketing

(612)Customer service and selling skills - 2017

(614)Store operations & Management - 2017

(615)Ware Housing & Supply Chain Management


(457)Merchandise buying and Management

(463)Retail information systems & CRM

(469)Retail HRM

(613)Store Design And Visual Merchandising

(616)Non-store retailing - 2017

  • Graduate in any faculty (Arts, Commerce, Science, Engineering, Pharmacy, Medicine, Architecture, Computer Science and Business Administration). Students who have appeared for Final year exams can also apply. Admission will be granted only on submission of the attested Xerox copies of their degree certificates/final year mark sheets and subject to the student successfully completing the Degree prior to the commencement of the program.
  • Diploma holders in Engineering, Technology, Chemical, Pharmacy, Textile, Printing Technology, Computer Science, Business Administration and other Vocational Diploma programs.

Study Material:

  • The Institute has published study material for all the subjects of the diploma programs in English language.
  • Experienced practicing managers have taken special care to write them in a simple and lucid language.
  • The Study material gives adequate working knowledge of various subjects to the students in the management field.

Personal Contact Programs:

  • The Institute conducts Prescheduled Personal Contact Programs for students of One Year Diploma Programs.
  • Lectures are held for 6 hours for each subjects on either Saturdays, Sundays or Bank holidays.
  • The time table will be posted on our website. Students can access it by using their student's login on the home page. Alternatively they can also collect the time table from the Institutes Mumbai office or email us. These lectures are optional for the students.

Personal Contact Program Centres

Matunga R. A. Podar College, L. N. Road, Matunga (Central Railway), Mumbai

Borivali Anandibai Damodar Kale Junior College, Saibaba Nagar, Borivali (West), Mumbai.

Dombivali S.I.A. School Building, Kopar Road, Shastri Nagar, Dombivali (West), Dist.-Thane.

Pune Bharatiya Vidya Bhavan, 407/408, Senapati Bapat Road, Near Pyramid Mall, Shivaji Nagar, Pune- 16

Note: Depending upon the student concentration and availability of locations, the Institute reserves the right to add or change exam/PCP centres.


Admissions for Type I & II will be restricted to a selected number of students for each program.

For the Distance Learning/Prescheduled Personal Contact Programs admissions are open throughout the year.

The Prospectus & Application form for the One Year Diploma Programs can be purchased from the office of our institution at the following address:

Cost of Application form is Rs.100/- in person by cash or Rs. 150/- by post through demand draft. The DD should be made payable to "Welingkar Institute of Management" at Mumbai and sent at the given address.

Prin. L. N. Welingkar Institute of Management Development & Research,
Lakhamsi Napoo Road, Opp.Matunga Gymkhana, Matunga(C.R.),
Mumbai - 400019
  • You can also download the application form from our website in which case Rs. 150/- will be added to the program fee.
  • Fees are payable in full at the time of admission.
  • Attested photo copy of the mark sheet (Graduation / Diploma)
  • One recent passport size photograph along with the form should be submitted to the office.

After verifying the application form in the office, students should register the form through our online registration system (guided by the office staff). The student can pay the fee either in cash or by cheque or by a DD in the name of 'Welingkar Institute of Management' at the ICICI Bank which is located in Welingkar Bldg. Gr. Floor, after collecting the challan from the office.

After the fee is deposited into the ICICI Bank, collect your Identity Card & study material from the office.


Send a DD of Rs. 150/- along with the program fee in favour of 'Welingkar Institute of Management', payable at Mumbai and all the relevant documents. Online registration will be done by the institution.


Students need to register online by clicking on the Admissions Online page. Kindly take a print-out of that page. After filling the relevant details send it at the Institutes address along with the below mentioned enclosures. You will need Adobe Acrobat Reader to download the duly filled in form.

Prin. L. N. Welingkar Institute of Management Development & Research,
Lakhamsi Napoo Road, Opp.Matunga Gymkhana, Matunga(C.R.),
Mumbai - 400019
  • All fees are payable by Demand Draft drawn in the name of 'Welingkar Institute of Management' payable at Mumbai.
  • Study material for each semester will be couriered to your home address within 15 days of receipt of fees.
  • Copies of the Mark Sheet (Graduation/Diploma) duly attested by a Class 1 / Gazette Officer.
  • Two copies of recent passport sized color photographs.
  • Experience Certificate for students who are XII passed and has minimum two years full time work experience.

Note:Fees once paid shall not be refunded for any reason under any circumstances.

  • Examination Pattern: Semester system
  • Examination Process: online
  • Examination Time: December & May/June every year
  • Examination Centres: Aptech Centers across India (center detail given below)
  • Duration of Each Exam: 1 hour
  • Examination Language: English
Examination Notice

Detailed schedule of the examination and Personal Contact Program lectures will be conveyed to the students well in advance. The exam time-table will be put up on the website of the institute a month prior to the exam. Students can access the details through their student's login.

Result Declaration Within 30 days from the last date of the examination period.
Rank Students who secure 50% and above marks are declared successful in that subject.
  • The student who does not appear for the examination or who gets less than 50 marks in a particular subject, can re-appear for the examination in the next semester by filling the re-examination form along with the fee of Rs. 300/- per subject, a month prior to the examination.
  • If a student is not able to appear or has failed in the examination of a particular program within two years, he should re-register his name by paying Rs. 500/- as re-registration fees along with re-exam fees of Rs. 300/- per subject.


65% and aboveA+

60% to 64.99%A

55% to 59.99%B+

50% to 54.99%B

Those students who are declared successful in all the papers of a particular diploma program will be awarded Diploma from Welingkar Institute of Management during the convocation.


Once a student gets a One Year Diploma from us, he can then register himself for the second One Year diploma program.

He is NOT required to appear for the examination of those subjects in which he has already secured 50% or more marks in the examination of the first diploma program. He has to appear for the examination of only those subjects which are additional or new subjects in the second diploma program.

He has to pay the entire fee of the second One Year Diploma program even if he has already cleared some of the subjects of the second One Year Diploma program while doing the first One Year Diploma program.

Students who are graduates and have successfully completed the One Year Diploma program from Welingkar on or after January, 2006 can directly join the 2nd semester of the 2 years PG Distance Learning Program subject to the following terms and conditions:-

  • The program fee of Rs. 35,000/- to be paid at the time of admission.
  • Students will be able to complete the program in 1 ½ years.
  • Specialization will have to be chosen at the time of admission. Change in specialization is not permissible.
  • Depending on the specialization chosen in the 2 years PG Distance Learning Program, students will be given waivers in a combination of subjects, some from 1st year and some from 2nd year. Thus within one semester (6 months), student will give all the remaining subjects of 1st year and thereby complete the 1st year of the program.
Contact Us

Contact Us
PGDM - HB & Diploma in Banking
For Admission Enquiry:+91-022-40514051
For Students Support Service:
'We Care' (Online Support Service) from Student Login Section
For Diploma Programs